Move In Coordinator

Buckner Retirement Services, Inc Community: The Villas by Buckner

Address: 11110 Tom Adams Dr Bldg.

1, Austin, TX 78753

Job Status: Full Time - Hourly

The Move in Coordinator is responsible for performinggeneral and specific move-in duties and activities directed to secure move-ins and maintain occupancy in the community in the shortest realistic time frame.

The Move In Coordinator assists in public relations activities related to securing admissions as needed.

Responsibilities & Tasks:


* Effectively communicate community retirement programs; increase sales to meet established goals and prospect lead base by using a variety of contacts to include but not limited to: Ventana by Buckner Members, in-house events and seminars, and other community programs.


* Conduct community tours for future Members and other visitors; communicate with Sales Counselor, Director of Marketing/Sales, Executive Director, and other team members to assist with community openings and transfer needs within Independent Living.


* Respond to computer generated, fax and telephone inquiries about community and admission requirements; maintain accurate and complete inquiry files in Marketing and Lead Management Program; and contact prospects by telephone or correspondence to arrange tours or follow up for future admissions.

Conduct tours on a flexible schedule, often meeting prospects outside regular business hours that are convenient for them.


* Manage move-in projects by coordinating with other departments and contractors in order to deliver expected results and project completion in assigned timelines.


* Notify Director of Marketing and Sales of any delays or concerns regarding the move-in process and react quickly to resolve issues that meet customer expectations.


* Complete, review, and obtain appropriate signatures and process admissions documents accurately and completely in accordance with company policies and procedures; oversee, monitor and expedite the complete move-in process.


* Assist with special events for prospects, new members and community organizations on-site.


* Cultivate and maintain an on-going schedule of speaking engagements and presentations at local churches, community affairs, trade or health fairs off-site for the purpose of communicating community programs and residential life.


* Assist with outreach visits to area resources that will provide immediate and future sales for the community; develop and maintain referral database from area resources and residents; develop and maintain monthly contact with these referral sources.


* Monitor, evaluate, and provide accurate Lead Management reports to the Independent Marketing Director according to the deadlines established.


* Coordinate with insurance and the Business Office to identify benefits and provide clinical indication for continued stay.


* Communicate and monitor short-term and long-term sales goals and objectives; sales quotas, and c...