Home Care Manager

Buckner Home Care LLC - At Home by Buckner

Location: This position is onsite at The Villas by Buckner in Austin TX

Address: 11110 Tom Adams Dr Bldg 1, Austin, TX 78753

Reports to: Director Home Care by Buckner

Job Status: Salaried - Exempt

The Home Care Manager for Buckner Home Care, LLC ensures exceptional care delivery by coordinating resident services, managing caregiver schedules, and fostering strong relationships with residents, family members, and caregivers.

Primary Responsibilities


* Coordinate and maintain resident and caregiver schedules to ensure consistent, high-quality care delivery.


* Create optimal resident and caregiver matches that support strong relationships and positive outcomes.


* Monitor daily scheduling activities and proactively address coverage gaps or changes in resident needs.


* Develop, implement, and maintain contingency staffing plans to ensure uninterrupted service coverage.


* Maintain accurate and up-to-date resident and caregiver information within software system.


* Track, document, and communicate all resident and caregiver interactions, concerns, and service updates.


* Serve as a primary point of contact for residents, family members, and caregivers.


* Respond to incoming calls in a professional, courteous, and knowledgeable manner.


* Follow up promptly on resident and caregiver concerns to ensure timely and satisfactory resolution.


* Build resident loyalty by identifying opportunities to enhance services and improve the overall care experience.


* Recognize and communicate opportunities to increase service hours when doing so would improve care quality and resident outcomes.


* Manage new resident inquiries and gather relevant information to support the resident onboarding process.


* Enter prospective resident information into system and coordinate preparation for care consultations.


* Conduct service inquiries and care consultations to identify resident needs.


* Work with team members to ensure transition from inquiry to service delivery


* Maintain effective communication with leadership, team members, caregivers, residents and family members.


* Participate in caregiver meetings and team discussions as needed.

Other Responsibilities


* Maintain compliance with all Buckner Home Care, LLC policies, procedures, and requirements.

Maintain compliance with all federal and state laws.

Maintain compliance with all agency regulatory guidelines and requirements.


* Attend staff meetings as required.


* Support and represent Buckner Home Care, LLC, Buckner Retirement Services and its affiliates and subsidiaries at special events, activities and other assigned functions.


* Work successfully as a part of a team and be responsible for developing and maintaining strong working relationships with co-workers.


* Perform general office tasks as required.


* Travel locally to visit client homes on a regular bas...