NextSteps Case Manager

Basic Function

The NextSteps Case Manager serves in a strategic function at Buckner Children and Family Services and is responsible for the coordination and provision of services to residents of Next Steps in Sober Independent Living and for the development of individualized case management.

Primary Responsibilities


* Demonstrate respect, cultural competence, and knowledge of trauma-informed care interactions with participants, staff, and other community providers.


* Uphold all residential and Next Steps program policies procedures, state contracts, and written agreements.


* Develop case plan with individualized goals based on individual needs, and program requirements.

Identify action steps necessary to achieve goals, and monitoring progress through scheduled follow up meetings.


* Perform comprehensive assessment of participant needs.


* Recommend the necessary level of intervention.


* Complete all necessary admission/ referral and assessment paperwork, plan, and complete discharge paperwork for Residents in next Steps Cottage.


* Develop and regularly monitor and modify resident case/ action plan as is appropriate for Residents in the Next Steps Cottage.

Participate in the planning and execution of Life Skills as identified by the Next Steps team.


* Coach and hold Residents accountable to program guidelines as outlined in Resident Handbook.


* Hold case/ action plan meetings with Residents, including scheduled and walk-in appointments.


* Monitor Case Planning appointments, schedule potential Residents interviews, and assess continued availability of Resident needs and the current occupancy list to make sure a maximum number of appointments are offered.


* Work collaboratively to identify and assess escalating situations and respond with de-escalation/ trauma informed training techniques.


* Maintain professional best practices in areas of document storage, confidentiality and professional ethics when dealing with Resident and Resident information.


* Ensure completion of all required case documentation.

Including but not limited to: case planning records, services, and case notes in Extended Reach including uploading vital documents and documents provided by outside agencies.


* Document all meetings, referrals, and services in Extended Reach, utilize the appropriate program templates.


* Attend and participate in meetings outlined in the BCFS communication framework and be prepared to present in meetings to address complex cases and needs.



* Complete requested reports, spreadsheets and statistics as requested.


* Communicates with DPFS, meets with placement agency case workers to discuss resident needs, facilitate Community Provider visits with residents.

Completes case note documentation and any communication with outside agencies/partners.


* Collaborate, communicate, and advocate with service providers in the Government, Medical, Mental Health, Housing, Be...