Regional Travel and Expense Lead, NAM, Malvern, PA

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Role Purpose

The Regional Travel & Expense Lead represents the regional perspective across the end-to-end Travel & Expense ecosystem and ensures that approved global governance, processes, and solutions are practically applicable across countries.

The role consolidates regional requirements, identifies risks, barriers, and deviations, and provides structured feedback to global owners.

It does not own global policy, system administration, or operational execution, which remain with the relevant governance, system, and delivery organizations.

Key Responsibilities

Directive Applicability and Country Input


* Assess and consolidate regional and local applicability requirements for global Travel & Expense directives, governance decisions, and framework changes


* Coordinate country input on legal, tax, works council, compliance, and market-specific considerations with the relevant local and functional stakeholders


* Surface material deviations, implementation dependencies, and required exceptions, and channel them through defined governance and escalation paths

End-to-End Traveler Journey Stewardship


* Ensure a seamless and compliant end-to-end traveler journey across planning, booking, trip execution, expense submission, reimbursement, reporting, and post-trip controls


* Identify process gaps, traveler pain points, compliance risks, and handover issues across the complete Travel & Expense lifecycle


* Balance traveler experience, compliance requirements, and operational feasibility in regional feedback

Travel & Expense Technology and Process Adoption


* Provide structured regional input on Travel & Expense tools, Concur Expense environments, and related end-to-end processes


* Coordinate country feedback, local dependencies, feasibility considerations, compliance controls, and adoption risks for Concur Travel, Concur Expense, and related process changes


* Consolidate recurring pain points, user feedback, usability concerns, and cross-country issues for the relevant global owners, GBS, and service providers


* The role does not configure, administer, approve, or technically manage Travel & Expense systems

Communication and Training Enablement


* Identify regional communication, training, and adoption needs arising from approved Travel & Expense changes


* Collaborate with the Communication & Training Lead to ensure regionally applicable rollout and adoption without owning global strategy, content, or approvals

Required Experience


* Deep practical expertise in Travel & Expense processes, including expense policies...