Senior Software Engineer

JOB DESCRIPTION

The Software Engineer, Client Data Services supports client data integration, file-based workflows, reporting automation, and production issue resolution.

This role partners with engineering, infrastructure, operations, and client teams to help ensure reliable data movement, accurate file processing, and timely support for service delivery.

This position reports to the Client Data Services Manager.

Essential Functions


* Build, maintain, and support file-based client data integrations.


* Troubleshoot inbound and outbound data flows, transmission failures, and processing exceptions.


* Support SFTP connection setup, authentication workflows, SSH key generation, and certificate renewal activities.


* Partner with infrastructure and security teams to resolve access, firewall, and connectivity issues.


* Monitor recurring jobs, data loads, and file delivery processes.


* Investigate failures, identify root causes, and implement corrective actions.


* Support production incidents involving reporting, file generation, and system dependencies.


* Coordinate with engineering and operations teams to support timely resolution and service continuity.


* Generate, validate, and transform structured data files for clients, vendors, and internal systems.


* Support automation of recurring operational tasks and reporting workflows.


* Assist with baseline file creation, historical reporting, loss runs, exit files, and note feeds.


* Recommend and implement process improvements to reduce manual intervention and improve reliability.

QUALIFICATIONS



* Bachelor's degree in Computer Science, Information Systems, Data Analytics, Engineering, or a related field, or equivalent practical experience.


* 3-5 years of experience in software engineering, technical operations, application support, or systems integration.


* Experience with file-based integrations, data processing, or production support.


* Working knowledge of SFTP, SSH, authentication workflows, and connectivity troubleshooting.


* Experience with API authentication, encryption, and certificates.


* Strong SQL, Excel, and structured data analysis skills.


* Experience with data mapping, source-to-target analysis, and validation of file outputs against database records.


* Ability to troubleshoot issues across systems and collaborate with cross-functional technical teams.


* Strong communication, documentation, and problem-solving skills.


* Ability to balance hands-on technical work with cross-team coordination.


* Demonstrated interest in automation and process improvement opportunities.


* Strong analytical and debugging skills.


* Effective attention to detail and a collaborative working style.


* Experience in insurance technology, claims systems, or client reporting environments preferred.

Sponsorship, now or in the future, is not available for this role.

Applicants must be l...