Admin II Operations(Onsite in Lawrence, KS)

Maximus is hiring! Join our team as an OPM FEHB Admin II.

The Intake Specialist supports the U.S.

Office of Personnel Management (OPM) Federal Employees Health Benefits (FEHB) project by processing mailed documentation for dependent eligibility verification.

Working onsite in our secure Lawrence, KS mailroom, Intake Specialists receive, scan, index, and track document submissions so each one is logged in the system of record accurately, securely, and within required timeframes.

This role helps protect program integrity and the privacy of federal employees, retirees, and their families.

This is a full time role.

Must be able to work onsite at our Lawrence, KS location.

Please note: This position is contingent upon contract award.

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

- Receive, open, sort, and secure incoming USPS and commercial-carrier mail in a secure onsite mailroom.

- Date-stamp, scan, and index incoming documents, keep chain of custody, and match each submission to the correct enrollee record.

- Enter and update case information in the government web-based portal (system of record) within required timeframes.

- Protect sensitive information (PII/PHI) by following approved privacy and records handling procedures, including returning original documents to members.

- Spot possible fraud indicators or document issues and escalate them to a supervisor.

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

- Experience in mailroom operations, document scanning/imaging, indexing, or records processing in a high-volume environment.

- Experience handling sensitive information (PII/PHI) and following chain-of-custody, privacy, or records management procedures.

- Strong attention to detail and data entry accuracy, with the ability to meet daily production and timeliness standards.

- Prior experience s...