Eligibility Supervisor (Remote VA)

Maximus is looking for an Eligibility Supervisor to support our Cover VA program by leading and developing a team of High-Speed Data Entry (HSDE) Administrators.

In this role, you will coach and evaluate staff, monitor quality and performance standards, assist with training and escalated tasks, and ensure compliance with established program policies and procedures.

The ideal candidate is an organized, results-driven leader with strong communication, coaching, and problem-solving skills and a commitment to employee development and operational excellence.

Why Maximus?

- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.-
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities - Participate in training programs, workshops, and conferences.

smooth operation of project activities

Essential Duties and Responsibilities:

- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.

- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.

- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.

- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.

- Assist in conducting HSDE training sessions, ensuring team competence.

- Meet Quality Assurance (QA) and key performance metrics standards.

- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.

- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.

- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.

- Fulfill other assigned duties by Management.

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Demonstrates ...