Technical Applications Specialist

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The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training), installation and validation of Siemens DX instruments and systems, training and routine post-installation follow up to ensure that the end user has a good understanding of the instruments and its operation.

The Technical Applications Specialist may be the primary contact for clinical applications support/troubleshooting by telephone and on site for internal and external customers.

This position is also responsible for supporting demonstrations and evaluations to enhance Sales activities.

Responsibilities:



* Provide advanced technical support to customers for assay, software and instrument troubleshooting.


* Installation and validation of Siemen Healthineers DX instruments and systems


* On-site customer education at his/her Siemens systems; incl.

turnover training, follow-ups, updates and upgrades for standard systems and applications


* Participation in conventions and trade shows to assist in the sales cycle by performing demonstrations


* Coordinating system evaluations


* Customer consultancy and support in individual workflow improvements, incl.

adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio


* Assist in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.


* Investigate, analyze and resolve customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.


* On-site sales lead generation for reagent growth and instrument sales.


* Additional unlisted duties or responsibilities may be assigned on a temporary or regular basis depending on business needs.


* Appropriately documents all work and communicates pertinent information to customers and Siemens' personnel.


* Responsible for understanding and improving the customer's workflow in relation to Quality Management and Process Management


* Compliance with established safety policies and procedures


* Responsible for understanding and complying with Siemens Standards for Business Conduct.

Siemens Healthineers are required to fulfill their work activities in an ethical and compliant manner at all times.


* TASs are considered National employees and therefore travel will be required


* undefined

Required Knowledge/Skills, Education, and ExperienceMLT/ART or B.Sc.

in Medical Tec...