Operations Manager

Description

JOB SUMMARY:

As an Operations Manager with Dentistry 4 Kids, you will play a key role in leading the daily operations of our pediatric dental practice while ensuring an exceptional, patient-first experience for every child and family.

We're looking for a passionate, strategic leader who loves working in a pediatric environment, builds strong relationships, and is committed to creating a positive team culture.

You will be responsible for driving financial performance, supporting revenue growth, improving operational efficiency, and developing a high-performing team.

Through effective leadership, strategic planning, and strong communication, you will establish and maintain systems that promote patient satisfaction, retention, case acceptance, employee engagement, and provider success.

As a team culture advocate, you will foster a collaborative, supportive workplace where team members feel valued and empowered to deliver outstanding care.

You will also partner with regional leadership and cross-functional departments to ensure smooth practice operations and support our mission of helping children achieve a lifetime of great oral health.

EDUCATION / CREDENTIALS:


* Bachelor's degree in Business or a related field preferred; Master's degree a plus, or equivalent work experience.


* CPR Certified

JOB-RELATED EXPERIENCE:


* Minimum of 3-5 years of progressive leadership and practice management experience.


* Proven ability to strategically plan, manage, and improve operational efficiency.


* Strong communication, problem-solving, relationship-building, and leadership skills.


* Experience leading, mentoring, coaching, and developing team members.


* Background or training in dentistry, healthcare, business operations, or employee development.


* Healthcare management, dental practice management, or customer service leadership experience preferred.


* A genuine passion for working with children and creating a positive pediatric patient experience.

JOB-RELATED SKILLS / COMPETENCIES:


* Demonstrates a patient-first approach when managing daily operations and making business decisions.


* Strong interpersonal skills with the ability to build trusting relationships with patients, families, providers, and team members.


* Ability to lead, develop, motivate, and hold team members accountable while fostering a positive, collaborative culture.


* Strong business acumen, financial awareness, and the ability to manage expenses while supporting revenue growth.


* Excellent critical thinking and decision-making skills, with the ability to identify challenges and implement effective solutions.


* Proven ability to assess workflows, improve processes, and increase operational efficiency.


* Ability to plan strategically, prioritize competing responsibilities, and coordinate daily activities, staffing, and schedules.


* Skilled in evaluating employee performance, providing constru...