Program Manager

Tennessee Voices Inc.

is Tennessees collaborative leader in mental health and family well-being.

Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability.

Our model works because its whole-family, trauma-informed, and community-driven.

By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary:The Regional Program Manager provides day-to-day operational leadership and supervision for Rural THRIVE Tennessee within an assigned Tennessee region.

Rural THRIVE Tennessee provides peer-led Whole Family coaching and navigation to help individuals and families in rural communities connect with healthcare, behavioral health, preventive services, workforce development, economic mobility resources, and other community supports.

The Program Manager supports consistent implementation of the Rural THRIVE model, supervises assigned Rural THRIVE Coaches, coordinates regional activities, monitors referrals and service delivery, develops strong community partnerships, and ensures program documentation, data collection, and grant requirements are completed accurately and timely.

The project's statewide model anticipates three regional Program Managers coordinating Rural THRIVE implementation across East, Middle, and West Tennessee Essential Duties & Responsibilities: Regional Program Management Manage day-to-day implementation of Rural THRIVE Tennessee within the assigned region.

Ensure services are delivered consistently with the Rural THRIVE model, TN Voices policies, grant requirements, and established workflows.

Coordinate program activities across rural counties within the assigned region.

Monitor implementation across assigned territories and identify geographic, service, workforce, and referral gaps.

Work closely with the Director to implement program priorities, expansion strategies, and corrective action plans.

Supervision and Staff Development Provide regular supervision, coaching, and support to assigned Rural THRIVE Coaches and other designated staff.

Assist with recruitment, interviewing, onboarding, and training of program staff.

Monitor staff caseloads, productivity, documentation, service quality, and performance expectations.

Ensure Coaches maintain appropriate peer-role boundaries while providing individualized Whole Family coaching and navigation.

Identify staff development needs and coordinate appropriate training, coaching, or technical assistance.

Promote staff wellness, retention, teamwork, and professional development.

Escalate clinical, safety, compliance, personnel, and operational concerns to the appropriate Director or TN Voices department.

Service Delivery and Quality Ensure Coaches complete required Whole Family Assessments and individualized Health and Stability Plans....