Electronic Visit Verification Support

The Electronic Visit Verification Support position is responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program.

This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills.

Assure ongoing compliance with Tempus quality and FI contract requirements.


* Spanish Bilingual required


* 2 day orientation in Stoughton required if hired in Salem or W.

Springfield 


* Monday - Friday, 8:30am - 4:30pm


* Full time at 35 hours a week

.Essential Functions


* Develop and maintain in-depth expertise related to Tempus EVV solution


* Provide 2nd level support for new and existing users of the Tempus EVV program


* Investigate software  issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solution


* Engage in activities as directed to support full life cycle of Tempus EVV program This includes but is not limited to:



* Zoom / WebEx and in-person support


* Coordination of users, review of data, multi-directional communication


* Implementation/Roll-out – training, scheduling, support, multi-directional communication


* On-going support – troubleshooting, user support


* Respond to emails and communication FMS software


* Fast paces high volume call center customer service inbound and outbound


* As time allows assist other Tempus unlimited departments


* All other related or assigned duties by Supervisor



* Open communication with Team Leads\Supervisor and team members


* Lease with other departments as necessary


* Coordinate with other functions to streamline workflows/ handoffs


* Support overall mission and objectives of Tempus Unlimited


* Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C).


* Perform other duties as assigned by Supervisor

 Competencies


* Customer service focus



* Ability to learn quickly and readily adapt to change


* Ability to work independently while functioning effectively as a team player


* Ability to multi-task and complete deadlines.


* Team work approach, enthusiasm and a strong desire to succeed!


* Experience with Microsoft Suite operating systems


* Experience with Excel spreadsheets


* Strong interpersonal and analytical skills


* Strong written and verbal communication skills


* Excellent organizational skills


* Self- motivated


* Punctuality and dependable


* Professional, friendly personality  with the ability to maintain confidentiality


* Maintain and build positive working relationships

 

Required Education and Experience


* High School acceptable but college preferred


* Software and/or technical support


* Customer Service


* Microsoft Suite

 

Work Environment

This job operates i...