Bonus Club Representative

REPORTING TO: Bonus Club Lead/Marketing Supervisor CLASSIFICATION: Non-Management, Hourly, Regular, Part time SECURITY CLEARANCE: CLASS III BENEFITS: Eligible employees (working 30 hours or less) to receive medical, dental, and vision insurance, 401 (k) retirement plan, life and accidental death and dismemberment insurance, flexible spending accounts, supplemental life insurance, and employee assistance program.

Additional benefits include company paid holidays, sick leave, vacation, paid jury duty, paid bereavement leave, and employee discounts.

INTRODUCTION The primary purpose of the Bonus Club Representative is to provide friendly and efficient customer service.

The Bonus Club Representative is responsible for Players Club duties, promote excitement and fun through sharing knowledge of brochures, player rewards, point redemption, upcoming events, marketing promotions and Gift Shop sales including display and inventory control.

MAJOR DUTIES AND RESPONSIBILITIES Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.Assists guests with all requests in a professional and timely manner.Explains the Bonus Club program in detail.Effectively markets the Bonus Club program to all new casino guests and actively enrolls new members.Utilizes all aspects of the Player Tracking System.Has working knowledge of Promotional Kiosk/System.Responsible for assisting or running of property promotions.Assist with VIP Events and Casino Hosts/Executive Hosts.Maintains general knowledge of the property.Stays informed of all Marketing events and promotions and helps ensure that all floor personnel are informed of all events and promotions.Works effectively independently and with a team.Able to work under time constraints.Count and verify bank to set up cash register to open up operation.Collect payment by accepting cash/credit from customer.Operate cash register, make accurate change, and present a receipt to customer.Keep Gift Shop and Bonus Club items stocked and displayed in a presentable and attractive manner.Balance cash register at the beginning and end of shift.Responsible for preparing and completing all required logs and reports to document operational status and activities timely and accurately.Comply with all departmental and organizational policies and procedures.Maintain department confidentiality.

ADDITIONAL DUTIES Adheres to Casino standards for guest service and confidentiality.Refers guest problems or complaints to appropriate supervisors according to Casino policies.Reports and documents any observed or known safety hazard, conditions or unsafe practicesand procedures to management immediatelyPerforms other job-related duties as directed.

KNOWLEDGE, SKILLS AND ABILITIES Must possess and demonstrate excellent customer service skills.Ability to speak and communicate clearly and concisely.Ability to operate cash register.Ability to speak on a microphone.Willingness to work irregular sched...