Senior Customer Service Executive

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Professional

All Job Posting Locations:
High Wycombe, Buckinghamshire, United Kingdom

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for the Senior Customer Service Executive role to be in Maidenhead, UK.

Purpose: To act as an inspiring and proactive role model within the team and become a 'Super User' on all aspects related to the IM Customer Service function to enable optimisation of technical and process efficiencies.

To be fully aware of business processes and the overall strategy of the team and the company.

To support projects aimed at improving processes and transforming the team.

To closely manage key customer accounts and provide technical support and problem solving at all levels.

Customer order processing


* Process orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, EDI & Email


* Proactively maintain customer pricing and queries to support Team Management


* Optimise the use of Winshuttle (automation tool) for mass data changes


* Check that orders meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.


* Respond to all customer orders to ensure UK & Ireland patient demand is met.


* Ensuring Key Customer account stock levels are appropriate and support in emergency delivery system.


* Audits


* Check that daily working practices comply with Sarbanes Oxley controls.


* Continually assess processes in line with Good Distribution Practice.


* Support senior management on SOP re...