Customer Claims Analyst I (12 months contract) (Global Business Services)

Customer Claims Analyst I (12 months contract) (Global Business Services)

Job Description

Customer Claims Analyst - (Global Business Services)

Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend®  At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.  

 

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Role Overview & Primary Accountabilities:


* Ensuring timely and accurate validation and processing of customer claims from all customers.


* Coordinate, follow-up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled on timely manner.

 


* Manage and update status in Dispute cases to reflect latest action done.


* Provide recommendations to the business and develop processes that improve the efficiency of current manual processes within the claim’s payment area.


* Compile and review the weekly claims exception reports for all customers.

Liaise with the relevant Customer Manager where action is required.


* Identify and make recommendations that optimize business processes and improve financial and internal controls and other business practices.


* Proactively work and collaborate with internal customers to ensure the type and quality of services provided support them in the achievement of their business objectives and efficiently provide the essential administrative support services to the organization.


* To attend to ad-hoc requests from internal/external Auditors on audit schedules and claims enquiries.


* Handle escalations in a professional and courteous manner and provide diligent follow-up with applicable customers as required.


* Acting as intermediary between Sales Team, Credit and Collections, and Finance Team for unusual enquiries and non-standard requests.


* Other Ad hoc reports and request from Management.

Continuous Improvement


* Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form.


* Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the i...