Customer Care Analyst II

Customer Care Analyst II

Job Description

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. 

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide. 

About You  

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. The Order Management Analyst is responsible for managing the end-to-end order lifecycle, ensuring timely and accurate order fulfillment while delivering an excellent customer experience.

This role goes beyond transaction processing and requires strong analytical thinking, problem-solving, and stakeholder management skills to proactively resolve issues, manage exceptions, and improve business outcomes.

The incumbent is expected to take ownership, challenge the status quo, and work collaboratively across functions to deliver solutions rather than simply escalating issues outside their scope.

Job responsibilities include: 


* Manage the end-to-end order lifecycle, ensuring accurate and timely processing, fulfillment, invoicing, and delivery of customer orders.


* Act as the key liaison between customers and internal stakeholders to resolve complex order-related issues, manage exceptions, and maintain service levels.


* Identify root causes, drive problem resolution, and implement continuous improvement initiatives to enhance efficiency, controls, and customer experience.

To succeed in this role, you will need the following qualifications: 

Required Qualifications & Experience


* Bachelor's Degree in Supply Chain, Business Administration, Logistics, Operations, or a related field.


* Min of 5 years of experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.


* Experience working with ERP systems (SAP/S4HANA preferred) and managing complex customer, operational, or supply chain issues.

Key Traits


* Strong analytical and critical thinking skills with the ability to assess issues, identify root causes, and develop practical solutions.


* Takes ownership and accountability, proactively working across functions to resolve issues and drive outcomes.


* Resilient, adaptable, and customer-focused, with a continuous improvement mindset and willingness to go beyond defined responsibilities when required to support business needs.

Total Benefits 

We believe that our employees are our greatest asset, and we're co...