Customer Experience Consultant

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 12/31/26

Work You'll Do

As a Consultant, Strategy, Growth, and Transformation on the Customer Strategy & Design team, you will be responsible for:


* Requirements gathering & strategy implementation


* Translating business goals into an XM solutions - define survey types, workflows, data models, and integration points


* Setting up surveys, dashboards, automations, and embedded logic within Qualtrics


* Connecting Qualtrics to CRM, HRIS, data warehouses, or other systems via APIs, web services, or SSO


* Verifying data flow, intercepts, and reporting before live rollout


* Engaging stakeholders, providing training, and embedding experience management into team culture

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

Qualifications

Required:


* Bachelor's degree preferably in computer science, information systems, data analytics, software engineering, or business analytics.


* 2+ years of experience advising clients on best-practices of configuration for data collection.


* 1+ years of experience delivering platform demos and technical walkthroughs to business stakeholders, translating data-driven findings into clear acti...