Director of Catering Operations

Director of Catering Operations at M Culinary Concepts (Employee-Owned!) If you have experience in the food and beverage world, M Culinary is searching for a passionate Director of Catering Operationsto join our vibrant team and help us create incredible catering experiences across the Southwest.

Were an award-winning catering company based in Phoenix, AZ.

Bonus: you'll be part of an employee-owned company! About the role: The Director of Catering Operations is an executive leadership role responsible for driving operational excellence across M Culinary Concepts' core business operations.

This position provides strategic leadership, direction, and support to General Managers and departmental leaders, establishing clear expectations, accountability, and consistent performance across Warehouse, Facilities & Fleet Management, Catering Operations, and WestWorld Venue Operations.

The Director of Catering Operations is responsible for developing and empowering departmental leaders, strengthening operational processes, and ensuring alignment with company standards and financial objectives.

Through effective leadership, collaboration, and accountability, this role drives operational efficiencies, supports scalable systems, and contributes to the continued growth of M Culinary Concepts Serving as a key connector between Operations, Culinary, Sales, Finance, and People Operations, the Director of Catering Operations ensures departmental leaders have the resources, guidance, and support necessary to deliver exceptional guest experiences, maintain financial discipline, and achieve company-wide operational goals.

Position Essential Functions: People Leadership & Development Directly manage and coach Catering General Manager, WestWorld General Manager, Facilities and Warehouse ManagerBuild strong leadership benches through mentoring, performance management, and succession planning.Foster a culture of accountability, collaboration, safety, and continuous improvement.Partner with Event Staffing Operations Manager on workforce planning, training, and performance development.

Operations Leadership Provide strategic leadership and operational oversight across Warehouse, Catering FOH, and WestWorld Operations.Establish clear performance expectations, accountability structures, and operating rhythms for all managed departments.Drive consistency in SOP execution, operational standards, and service quality across all locations and event types.Partner with executive leadership to support company-wide initiatives, growth planning, and continuous improvement.

Warehouse, Facilities & Fleet Management Provide leadership, direction, and support to the Warehouse Logistics Manager, ensuring departmental priorities align with company-wide operational needs.Establish clear expectations and accountability for warehouse performance, equipment readiness, facility maintenance, fleet management, and logistical execution.Partner with departmental leaders to anticipate operational n...