Junior Siebel Support Engineer

Job Title: Junior Database Administrator

Education: Any Graduate

Experience: 2+years

Location: Hyderabad

 

Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.

 

Job Description:

 

Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:


* 2+ years supporting Oracle Siebel CRM applications in a production environment.


* Provide L2/L3 production support for Oracle Siebel CRM/POS System


* Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.


* Monitor application health, integrations, workflows, and batch processes.


* Support releases, deployments, testing, and production validation activities.


* Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.


* Maintain operational documentation, knowledge articles, and support procedures.


* Identify recurring issues and recommend process or system improvements.


* Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.