Fraud Manager III

Vice President, Electronic Money Movement (EMM) Fraud Prevention
As a Vice President within Electronic Money Movement (EMM) Fraud Prevention at JPMorganChase, you will play a critical leadership role in protecting customers and the firm from fraud, scams, account takeover, and financial crime across payment channels, including wires, ACH, Zelle, RTP, and emerging payment technologies.

You will be responsible for developing and executing fraud prevention strategies that balance customer protection, operational effectiveness, risk management, and business growth.

You will partner across Fraud, Risk, Controls, Compliance, Product, Technology, Operations, and Executive Leadership to identify emerging threats, modernize fraud prevention capabilities, and drive enterprise-wide initiatives that strengthen customer protection while improving decision quality and operational performance.

Your leadership will influence strategic priorities, operational readiness, organizational effectiveness, and the future direction of fraud prevention across the business.

Your impact will be measured through fraud loss prevention, scam disruption effectiveness, operational transformation, employee development, innovation delivery, and the successful execution of enterprise fraud risk strategies.
Job Responsibilities


* Lead large-scale fraud operations and customer protection programs, ensuring effective risk management, operational excellence, and superior customer outcomes.


* Partner with Product, Technology, Risk, Controls, and Compliance teams to design, implement, and govern fraud prevention capabilities, authentication solutions, decision-support tools, and emerging payment controls.


* Monitor fraud trends, emerging threats, regulatory developments, and industry practices to proactively identify risks and implement appropriate controls.


* Influence executive decision-making by translating complex fraud, operational, and customer protection challenges into actionable business strategies and investment priorities.


* Lead organizational transformation initiatives that improve productivity, decision quality, customer experience, and fraud prevention outcomes.


* Build and develop high-performing leadership teams through coaching, succession planning, talent development, and employee engagement initiatives.


* Establish and monitor key performance indicators, risk metrics, and business outcomes to ensure effective execution of fraud prevention strategies and operational objectives.


* Serve as a trusted advisor to senior leadership, representing fraud prevention interests in governance, audit, regulatory, and strategic planning discussions.

Required Qualifications, Capabilities, and Skills


* Minimum of 10 years of experience or equivalent expertise in fraud prevention, financial crimes, risk management, payments, operations, or related disciplines.


* Demonstrated experience leading large-scale teams, complex operations...