Lead SRE Ops

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant impact in a realm tailored for top achievers in site reliability engineering and data protection.

As a Lead Site Reliability Engineer at JPMorganChase within the Enterprise Technology (Infrastructure Platforms) , you hold a leadership role on your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business challenges they face.

You will lead resiliency design reviews, break complex problems into digestible work for other engineers, act as a technical lead for medium to large-scale data protection platforms, and provide mentorship to engineers across the team.

In this role, you will be the primary owner of enterprise backup and data protection platforms - including Cohesity, Commvault, and NetBackup - ensuring the reliability, recoverability, and compliance of critical firm data assets.

Job responsibilities


* Consistently model and champion site reliability culture and practices, documenting and sharing knowledge within your organization via internal forums and communities of practice


* Lead hands-on administration, backup policy configuration, disaster recovery operations, and platform management across Cohesity, Commvault, and NetBackup environments, including migration planning for legacy systems


* Drive operational backup initiatives covering data protection, retention, and file recovery to meet operational recovery requirements, including oversight of backup telemetry, reporting, and annual certification processes


* Lead initiatives to improve the reliability and stability of data protection applications and platforms using data-driven analytics to improve service levels, proactively identifying and resolving technology-related bottlenecks


* Drive collaboration with your team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets


* Serve as the main point of contact during major incidents for data protection applications, applying strong incident management and escalation skills to identify and resolve issues quickly to minimize financial impact to the business


* Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements


* Lead reuse-first adoption of AI-assisted reliability workflows across the software development lifecycle and toolchain practices - including CI/CD quality checks, test and validation automation, and operational readiness - ensuring traceability, auditability, resiliency, and security controls


* Provide a high level of technical expertise across one or more technical domains and deliver advice and mentorship to other engineers on ...