Debrief Supervisor

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today…

Debrief Supervisor

Role Overview:
As a Debrief Supervisor you will play a crucial role in ensuring operational efficiency by conducting driver debriefs, maintaining checkpoint compliance, ensuring submission of end of day debrief and other reports, managing scanner and vehicle inventory, and maintaining compliance across various systems and processes.

You will work closely with and support supervisors, drivers, and other key stakeholders to ensure smooth daily operations and timely resolution of issues.

You will contribute to operational excellence by ensuring drivers, equipment and vehicles are well-managed and maintained, and all issues are addressed promptly.

Key Responsibilities:

Driver Debrief & Compliance


* Conduct in-person debriefs with all couriers upon their return to the facility, including mobile debriefs where applicable


* Audit drivers to ensure all shipments are accounted for and report and address any discrepancies within a timely manner


* Verify delivery and pick up checkpoints in the debrief tool, monitor compliance with operations, safety and regulatory requirements, and address non-compliance or missing checkpoints with couriers


* Ensure shipments are appropriately labeled by couriers (e.g., SI stickers, undeliverable stickers).


* Ensure On-Road Undeliverable (ORU) shipments are reconciled and ECIS and AQCC records are updated accurately.


* Review debrief data against GPS/Geotab and other available data to identify and investigate unscheduled stops, trip history, performance gaps, and data inconsistencies; document findings and follow up as required.


* Physically reconcile all undelivered and export shipments and ensure the appropriate checkpoints are captured and updated.

·        Complete GEMBA rides as assigned


* Complete pre-trip and post trip inspections with courier.


* Audit driver Geotab to ensure pre/post trip inspections are consistently completed

Invoice & Reporting


* Review and verify invoices through OPMS/Debrief tools.


* Complete a daily invoice accuracy audit, investigate inconsistencies, make required corrections, and ensure accurate invoices are submitted within 24 hours.

Scanner & Technology Management


* Distribute scanners, keys, and fuel cards daily.  Upon route completion...