Service Supervisor - Power Systems Rental

We are looking for an experienced Service Supervisor-Power Systems Rental to assist our Anchorage, Alaska location in the Commercial Generator Service Department.

 

Essential Duties:


* Managing daily operations of the Power Generation Rental Technicians


* Providing support to a team of highly trained diesel technicians


* Planning and scheduling jobs


* Scheduling technicians according to knowledge, repair capabilities, and experience


* Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations


* Preparing and managing all open work orders


* Managing all expenses (hours/parts, etc.) related to work orders


* Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues


* Compiling and tracking operational data


* Recruiting and interviewing new technicians


* Coaching and counseling employees on work-related issues


* Investigating near-misses, accidents, or injuries and preparing appropriate reports


* Managing department budgets, expenses, and performance reviews for department employees

Education, Knowledge, Skills & Abilities:


* EPG and Generator experience required


* 2-4 years of progressive management experience in a service setting


* Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired


* Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required


* Previous experience at a Cat Dealership preferred


* Knowledge of Caterpillar Generator products, service, and technical skills preferred


* Proficiency in Excel, Word, and other business software


* Strong communication skills


* Ability to meet changing priorities and deadlines


* Valid state driver’s license


* Willingness to travel occasionally


* Ability to represent N C Power System at customer or company functions

Company Benefits:


* Retirement: 401k w/ Company Match and Profit Sharing


* Paid Time Off: Paid Vacation, Holiday & Sick Leave


* Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental


* Vision Insurance: VSP Vision Insurance


* Insurance: Company Paid Life, AD&D & Disability Insurance


* Guidance Resources: Employee Assistance Program


* Rewards: Quarterly Employee Recognition Cash Program


* Discounts: CAT Products, Rental/Sales Discounts


* Financial Access: Credit Union Membership is available


* Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years


* Tenure: Seniority Bonus, starting at 5+ years


* Talent Referral Program: Employee Referral Bonus


* Safety: safety boot reimbursement

 

N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, ...