Customer Growth & Success Director - Cancer Registry

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We don’t just build technology.

We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice.

Our solutions support consistent, efficient and personalized care, addressing evolving patient needs.

Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings.

Each year more than 2 million patients are treated using Elekta solutions across over 130 countries.

Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries.

The company is listed on Nasdaq Stockholm.

For more information, visit elekta.com.

Customer Growth & Success Director – Cancer Registry

What You’ll Do At Elekta

As Customer Growth & Success Director – Cancer Registry, you will lead customer success across Elekta’s Cancer Registry business area, helping strengthen customer relationships, retention, adoption, growth and long-term value.

Reporting to the Head of Cancer Registry and working as part of the Cancer Registry management team, you will serve as a key voice of the customer within the business.

You will build trusted relationships across our customer base, develop a deep understanding of customer priorities and challenges, and translate those insights into practical solutions, commercial opportunities and actionable product feedback.

This is a highly customer-facing role for someone who combines deep Cancer Registry expertise with a proactive approach to problem-solving and strong commercial judgment.

You will work closely with customers and collaborate across Sales, Application Support, Service, Product Management, Engineering and Marketing to improve customer outcomes and help shape the continued development of our Cancer Registry business.

Responsibilities


* Define and execute a customer success strategy focused on customer relationships, retention, win-back, expansion, adoption and long-term customer value.


* Build trusted relationships through frequent and proactive engagement with customers, developing a current understanding of their priorities, satisfaction, risks, adoption barriers and opportunities.


* Establish effective customer health and engagement practices and use customer insights to identify emerging needs, risks and opportunities.


* Gather and assess feedback from customers and customer-facing teams, distinguishing individual requests from broader patterns and prioritizing opportunities based on urgency, business impact and strategic relevance.


* Work directly with customers to understand operational, workflow, product and data challenges, identify root causes and develop practical solutions.
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