Patient Navigation Specialist

Position Overview A successful Patient Navigation Specialist (PNS) must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.

The Patient Navigation Specialist (PNS) works under the supervision of the Patient Navigation Manager and is responsible for providing extensive support to patients as they navigate their care and the services offered by Livingston Community Health The PNS assists patients in understanding their care plans, accessing services, and overcoming barriers to care by providing guidance and connecting them with appropriate internal and community resources.

Essential Functions, Duties, andResponsibilities The Patient Navigation Specialist collaborates closely with the Patient Navigation Manager to align workflows, strengthen patient access strategies, and ensure a seamless experience across multiple departments.

The PNS also serves as a liaison between patients and care teams, helping facilitate communication, coordination of services, and continuity of care across clinical and administrative departments.

Through strong collaboration with clinical and administrative partners, the Patient Navigation Specialist enhances the overall patient experience while supporting organizational goals related to access, quality, equity, and continuity of care.

The PNS plays a key role in identifying patient needs related to social determinants of health and connecting patients with available programs, services, and community resources that support their overall well-being.

Key Responsibilities Serve as a patient advocate and guide, assisting patients and their families with scheduling, follow-up appointments, referrals, questions and carecoordination needs.

Identify barriers to care (e.g., transportation, language, financial, or social determinants) and connect patients with appropriate community resources and internal programs.

Provide education about available services, insurance options, and preventive care initiatives to promote improved health outcomes.

Act as a liaison between patients, providers, and departments to ensure seamless communication and timely follow-up on care plans.

Assist with health plan navigation, prior authorizations, and understanding benefits.

Partner with clinical teams, case managers, and other departments to track patient progress.

Document patient communications and navigation efforts accurately and clearly within the EHR.

Collaborate regularly in team huddles, case conferences, and quality improvement initiatives to ensure a smooth and unified patient experience.

Stay current on available community resources, programs, and social service programs that can support patient needs.

Escalate complex or unresolved issues to the Patient Access Supervisor or Director of Patient Access & Navigation.

Maintain performance metr...