Product Support Engineer - Medical Device Service

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Professional

All Job Posting Locations:
Santa Clara, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

The Product Support Engineer (PSE) acts as the primary technical liaison between internal technical groups (Engineering/Quality/Manufacturing) and the various internal and external sub departments of the Service organization.

Responsible for new product service readiness, install base sustaining support, life cycle and change management, product technical training and service documentation.

RESPONSIBILITIES

Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position includes the following core responsibilities:


* Develop and implement service strategies and plans for new products and upgrades, including, but not limited to, new product technical training, service documentation, collateral, training content, manuals and spare parts.


* Play an active role in the product development process by providing recommendations on design for serviceability, service tooling requirements, and field service training.


* As a product a support expert, serve as the Tier 2 escalation resource for complex technical related issues in the field.

Occasionally provide on-site support to field service engineers (FSE's) to resolve unusually complex or urgent product failures and validate service tools.


* Create training materials and provide training in a variety of settings and formats including lab, classroom, and field environments, webinars, and e-Learning.


* Proactively update service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field.


* Act as a consultant to the Engineering ...