Director - ERP Delivery & Operations (Customer)

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Director, ERP Delivery and Operations (Customer) 
As Director, ERP Delivery and Operations (Customer), you will direct the global team responsible for designing, delivering, optimizing, and supporting enterprise-grade SAP and non-SAP solutions across Elanco's Customer domain (including Order-to-Cash and Gross-to-Net).

In this role, you will partner closely with Product Managers, Platform teams, and functional business leaders to power critical enterprise operations and translate digital innovation into measurable business outcomes.

You will provide direct supervisory leadership to an onshore team while guiding an extended operational team in Bangalore, India, fostering a culture of high performance, collaboration, and continuous improvement. 

 

Your Responsibilities: 


* Team Management & Global Talent Development: Manage, mentor, and develop a high-performing, globally distributed team of IT professionals, providing direct supervisory leadership for 3 to 6 team members while guiding an extended team in Bangalore, India; foster a collaborative culture of trust, innovation, and shared decision-making. 



* Portfolio & Release Delivery: In alignment with Product Managers, oversee end-to-end ERP Customer delivery accountability from intake, prioritization, and capacity planning through release management and operations, ensuring robust alignment across platform and product teams. 



* Operational Excellence & Service Reliability: Streamline delivery and operational processes across SAP (S/4HANA) and non-SAP customer solutions (O2C, G2N), overseeing SLAs, incident resolution, change management, and problem management while serving as the primary escalation point for operational roadblocks. 



* Strategic Vendor & Ecosystem Partnership: Manage Application Managed Services (AMS) partners, third-party service providers, and software vendors, establishing effective delivery cadence, evaluating performance metrics, and ensuring high-quality, cost-effective service execution. 



* Governance, Compliance & Business Alignment: Ensure strict regulatory compliance, data integrity, an...