Patient Account Representative

Essential Functions


* Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.


* Verifies completeness and accuracy of billing data and revises any errors.


* Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.


* Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.


* Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.


* Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.


* Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.


* Requires regular and prompt attendance.


* Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.


* Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.


* Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.


* Performs other duties as assigned.

The potential salary range for this role is $48,000.00 USD to $50,000.00 per year.

Final compensation will be based on experience, skills, market conditions, and internal equity.

We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.