Senior ServiceNow Tester

Senior ServiceNow Tester Remote Grant Leading Technology is seeking a detail-oriented Senior ServiceNow Tester to support the testing, validation, maintenance, and enhancement of ServiceNow and Nuvolo solutions in a federal environment.

The candidate will support the Federal Aviation Administration (FAA) FRAMES platform by developing and executing test plans, test cases, test scripts, validating business requirements, identifying and documenting defects, and verifying that application functionality, workflows, integrations, and data perform as expected.

This role will collaborate with developers, administrators, functional stakeholders, and project team members to support platform stability, quality assurance, and successful delivery of system enhancements and releases as GLT assumes increased responsibility for the FRAMES environment.

This position will be remote, and the hours are 8 am to 5 pm EST.

Responsibilities: Develop, document, and execute test plans, test scenarios, test cases, and test scripts for ServiceNow and Nuvolo applications supporting FAA FRAMES business requirements Plan, coordinate, and execute manual unit-level, functional, system integration (SIT), regression, volume/performance and end-to-end testing; support FAA-led User Acceptance Testing (UAT) to validate incident fixes or approved business & technical requirements, workflows, and acceptance criteria.

Validate ServiceNow forms, fields, tables, views, notifications, reports, dashboards, workflows, and application configurations Test ServiceNow Flow Designer flows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other platform components to verify expected functionality Test Nuvolo FRAMES Real Property (RP) and Personal Property (PP) functionality; examples include asset creation, updates, transfers, disposal, inventory, data visibility, user roles, approvals, and reporting workflows, as applicable to approved requirements.

Validate FRAMES upstream/downstream interfaces, including applicable asset discovery, inventory, financial, and DOT integrations; test data mappings, import sets, transform maps, scheduled jobs, interface failures, and exception handling.

Perform source-to-target data validation, reconciliation, and negative testing to verify accuracy, completeness, integrity, and consistency of RP/PP records, including data supporting FRPC/FRPP reporting.

Review functional requirements, user stories, and acceptance criteria to identify test conditions, expected results, dependencies, and potential risks Identify, document, classify, and track defects through resolution, including severity, priority, reproducible steps, expected/actual results, supporting evidence, and linkage to related FRAMES incidents, problems, or change requests and traceability to Requirements.

Collaborate with FAA stakeholders, developers, administrators, and technical teams; perform retesting, verify corrective actions, confirm resolution and maintain defect sta...