Director of Retail

JOB TITLE: Director of Retail DEPARTMENT: CBH Inc.

/ Retail REPORTS TO: CEO EMPLOYMENT STATUS: Full-time, Salaried, Exempt Scope and Summary of the Position The Director of Retail leads Prairie Island CBH, Inc.'s retail operations, including Island Pezi and approved retail expansion.

Reporting to the CEO, the Director is accountable for store profitability, operational consistency, regulatory compliance, and the customer experience.

The position directly leads retail store managers and works with Finance, Human Resources, Marketing, IT, the Cultural Coordinator, and Tokahe Distribution as one CBH team.

This role offers the opportunity to shape a growing Tribally owned cannabis enterprise, develop strong retail leaders, and support the Prairie Island Indian Community's economic development.

The successful candidate brings proven operating results, sound judgment, and a leadership approach grounded in respect for Tribal sovereignty and Community priorities.

Regular on-site leadership and travel between assigned Minnesota locations, including Welch, Mankato, and other approved retail sites, are essential to the position.

Primary Duties and Responsibilities Retail leadership and financial performance Set retail operating plans and store standards aligned with the CEO's priorities and approved business plans.

Establish clear goals, responsibilities, and timelines for each location.

Own retail profit and loss performance.

Develop budgets, sales forecasts, staffing plans, and operating expense controls with Finance, and take action when results fall below approved targets.

Review sales, gross margin, average transaction value, labor costs, inventory turnover, aging inventory, and shrink.

Use these measures to improve profitability while maintaining service and compliance standards.

Travel regularly between locations to coach managers, review store performance, evaluate customer service and merchandising, and verify that operating procedures are followed.

Provide the CEO with concise reporting on results, risks, corrective actions, and resource needs.

Present retail updates to the Board when requested by the CEO.

People leadership and customer experience Hire, coach, and evaluate store managers in partnership with Human Resources.

Set consistent performance expectations, develop succession plans, and create advancement opportunities for qualified employees.

Build trust through visible leadership, fair decisions, and follow-through.

Partner with Human Resources on employee concerns, performance improvement, and consistent application of company policies and Tribal employment requirements.

Align staffing and schedules with customer demand and approved labor budgets.

Ensure teams receive documented training in store procedures, product knowledge, responsible sales, safety, and required licensing obligations.

Establish a welcoming, knowledgeable customer experience.

Address escalated concerns, use customer feedback to improve service, and ensure product e...