Product Support Engineer

As a Product Support Engineer on our team, youll be at the forefront of keeping our aircraft interior products performing at their best in real-world operations.

Youll work directly with airline customers around the globe, acting as a trusted technical partner to diagnose issues, develop practical solutions, and ensure minimal disruption to their fleets.

From investigating in-service challenges to collaborating with design, manufacturing, and certification teams, youll play a critical role in closing the loop between product development and operational performance.

This position offers a unique opportunity to combine hands-on problem solving with customer interactionsupporting day-to-day airline operations, driving continuous product improvement, and ultimately helping keep aircraft flying safely and efficiently.

What sets us apart is our close connection between engineering, production, and the field.

You wont be removed from the impact of your workyoull see it firsthand through direct customer engagement and real-time operational feedback.

Our vertically integrated environment enables fast decision-making, practical solutions, and continuous learning across teams.

Youll be part of a collaborative culture that values responsiveness, accountability, and innovation, where your contributions directly influence product reliability and customer satisfaction.

Its an ideal role for engineers who thrive on solving real-world problems, enjoy working with people, and want to make a tangible impact on aircraft in service every day.

Note: The primary difference between job levels is tied to skill level, complexity of the problem solving, and years of experience.

Job assignments will be based on experience, job opening and budget availability, and the performance level of the incumbent.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.) Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions Provide technical assistance to OEM and Airline Customers related to engineering drawings, Service Bulletins, repair/rework instructions, installation/removal procedures, spare parts, configuration management and certification deliverables.

Conduct Drawing Research and prepare drawing change requests directed to the development design office or sustaining engineering team Provide visibility of any design changes or improvements implemented to any and all affected program engineering groups (i.e.: Lessons Learned, Best Practices).

Investigate and resolve in-service technical issues, as reported by OEM and Airline Customers.

Analyze in-service issues and communicate solutions with the development design office or sustaining engineering team to determine in-line and retrofit engineering solutions.

Work closely with Customer and field mechanics to conduct in-service failure analysis and corrective actions.

Coordinate and participate in entire Reliability & Maintainab...