Senior Field Service Engineer

About Us:

How many companies can say they've been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Senior Field Service Engineer is a highly experienced technical expert who services, installs, troubleshoots, and repairs complex ZEISS equipment at customer sites.

This person handles difficult technical problems independently, minimizes equipment downtime, and serves as a technical resource for both customers and other service engineers.

Sound Interesting?

Here's what you'll do:


* Install, maintain, upgrade, troubleshoot, and repair highly complex equipment, systems, and associated accessories across the assigned portfolio.



* Diagnose mechanical, hardware, software, and system failures, applying sound judgment to develop practical solutions aligned with customer needs and organizational objectives.



* Coordinate and implement complex technical solutions and determine the most cost-effective resolution to minimize customer downtime.



* Provide advanced technical and scientific support to customers, colleagues, and cross-functional teams, including support for significant, unique, or escalated issues.



* Perform installation, maintenance, and repair activities domestically and internationally, as business needs require.



* Build and proactively maintain strong relationships with customers and sales teams, particularly for technically complex applications.



* Apply knowledge of customer business drivers, service key performance indicators, and ZEISS commercial objectives to improve financial performance and identify new business opportunities.



* Plan and deliver complex technical training for customers and employees, including on-the-job, regional, factory-based, and on-site training as qualified.



* Guide and support new or less experienced team members by sharing technical expertise, service knowledge, and best practices.



* Serve as a local subject-matter expert and primary point of contact for designated products, systems, or technical topics.



* Prepare, adapt, and maintain technical documentation and define spare-parts lists as required.



* Complete service reports, expense reports, quality reports, and other required documentation accurately and within established timeframes.



* Exercise independent judgment in selecting meth...