Sales and Billing Support (Maternity Cover - 12 month FTC)

Who is DHL Cross-Border Solutions UK?

DHL Cross-Border Solutions UK (CBS UK) is part of DHL eCommerce, a division of DHL Group and one of the world's leading logistics providers.

We help retailers, marketplaces and brands connect with customers across Europe through reliable delivery and returns solutions.

At CBS UK, our people are at the heart of our success.

Our teams work together, collaborating to solve challenges, improve processes and deliver outstanding service every day.

By sharing ideas, embracing change and supporting one another, we help drive the continued growth and success of our business and our customers.

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

As part of DHL Group, we are proud of our culture and the opportunities we provide for our people.

We foster an environment where colleagues are encouraged to learn, develop and bring new ideas forward, while continuously improving the way we work and the service we deliver, never compromising our integrity and compliance.

Role Overview

Ensuring the accuracy of all costs and invoicing, therefore prioritising revenue protection for the CBS UK business, is the overriding purpose of this role.

This involves maintaining a high level of attention to detail whilst working to tight, fixed, SLA deadlines, especially during month-end processing.

Building a thorough understanding of creating and processing internal billing documents, at varied frequencies, to produce accurate and on time customer-facing invoices is key to performing this role well.

This is alongside a diverse range of administrative tasks to support both internal stakeholders and CBS UK customers.

Please note this is not a Finance role.

Key Responsibilities:


* Check invoices raised or received for accuracy.

This includes validating incoming invoices against actuals.


* Set up new customer accounts.


* Be the first point of contact for billing/invoicing queries for customers, suppliers and internal stakeholders.


* Ensure customer rates are kept up to date, allowing for accurate billing.


* Support CBS UK colleagues with information upon request, as well as proactively updating relevant parties on billing / invoicing issues.


* Create and maintain ratecards and volume information for customers.


* Create customer proposal documents and Contracts using information provided by various sources (i.e.

Account Manager, Pricing Team, Solutions designer, Transport Manager), ensuring the required approvals have been obtained.


* Perform root cause analysis on any issues or discrepancies identified, escalating to your line manager where required and monitoring through to completion.


* Issue monthly credit notes as requested by CBS UK Claims Team.


* Maintain customer database/mailing lists.


* Work closely with Credit Control to ensure payment of invoices.


* Gain a thorough understanding of all the various products and se...