North America Payments & Experience Manager

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
People Leader

All Job Posting Locations:
New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for a North America Payments & Experience Manager to be located in New Brunswick, NJ.

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

The North America Payments & Experience Manager is accountable for North America Procurement stakeholder partnership, compliance governance, audit readiness, experience management, and business transformation.

The role leads North America execution across Experience Services, Compliance, Controls & Audit and Tax SupportNorth America projects, and regional-specific activities including, but not limited to, Escheatment and Asset Recovery.

Primary Scope


* Experience: Level 3 support for critical markets, partner engagement, complex escalation management, service recovery, and experience improvement.



* Compliance & Controls: SOX control management, control monitoring, deficiency assessment, and remediation execution



* Audit Management: coordination of internal and external audit engagement, evidence readiness, walkthrough support, and closure of findings.



* AP Projects: regional projects, acquisitions and divestitures, transformation, process standardization, and technology-enabled improvement.



* Escheatment & Asset Recovery, including unclaimed property support, aged-item investigation, recovery activity, and cross-functional coordination.

Key Responsibilities

1.

Experience & Stakeholder Management

• Own North America Experience operations and service governance.

• Lead escalation management for critica...