SAP System Support Manager

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Deliver

Job Sub Function:
Deliver Excellence

Job Category:
Professional

All Job Posting Locations:
Bangalore, Karnataka, India

Job Description:

Plans and controls inventory of finished goods to meet sales and distribution demand.

Analyses inventory levels, inventory positioning and production and sale forecasts.

Oversees routing, scheduling, and storing of goods.

Manages and improves inventory efficiency to ensure on time delivery and cost saving.

1.

Job Scope



* Lead as main point of contact to the business for all systems related changes and maintenance.


* Owns testing and sign-off for change control.


* Performs requirement gathering/ training for any new process / changes introduced


* Support newly rolled out projects and tracks progress alongside with Business Leads


* Acts as the conduit between IT and Business Leads on system related matters


* Perform a relationship management role in supporting functional heads and the project management group.


* Support Supply Chain/Deliver projects where new process / system changes are required


* New Product Introduction End to End setup and testing

• Project Managed new process / system changes

• Conduct Business Improvement activities where opportunities arise

• Help to specify and document required business process enhancements

• Develop Test Plans for system enhancements

• Perform User Acceptance Testing for system enhancement

• Maintain documentation and change control on all system processes

• Build and lead a team of functional leads and master data leads

• Drive the performance of the team through KPI, regular reviews and internal continuous improvement.

2.

Dimensions



* Support Supply Chain and Deliver operations across APAC with a possibility to expand support globally


* Work closely with IT on requirement and development of system changes


* Focus on our main system such as SAP, CRM.


* New system support will be progressively added to the scope of the team



* Geographic coverage includes initiatives from Global down to country level

3.

Main Responsibilities



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