System Administrator\u00A0

System Administrator

Reports to: Sr.

Manager, IT Services
Band: $65,000-73,000
Location: Seattle Administration, Hybrid - 3 days in office, 2 remote

Position Summary

We are hiring a System Administrator to serve as the Level 3 escalation point for our
service desk.

You will resolve the most complex end-user, endpoint, and application
issues that Level 1 and Level 2 can't close, and handle the admin-level work that keeps our
stores and corporate users productive.
This is a strong fit for an experienced helpdesk or desktop support technician who is
ready to own the hardest tickets, set the standard for the team, and build toward a
systems engineering career.

Key Responsibilities

Domain ownership


* Own tickets escalated from Level 1 and Level 2, drive them to resolution, and
document root cause and fixes in the knowledge base


* Troubleshoot complex Windows endpoint, application, printing, and peripheral issues,
including problems that span multiple users or sites


* Handle day-to-day account and access work - user onboarding and offboarding,
Active Directory and Microsoft 365 accounts, group membership, password and MFA
resets, and license assignment


* Manage endpoints through device management tooling: imaging and deployment,
software packaging, patch compliance, and policy assignment


* Provide remote support to 24 retail locations, including point-of-sale, store devices,
and local connectivity issues, and coordinate on-site work when needed


* Identify recurring issues and trends, propose fixes, and escalate infrastructure
problems to Systems Engineering with clear, well-documented handoffs


* Mentor Level 1 and Level 2 technicians, review ticket quality, and write troubleshooting
guides and runbooks


* Support infrastructure and identity projects with end-user rollout, testing, and
communication


* Participate in scheduled maintenance windows and an on-call rotation

Standards and engineering practice


* Set the build, configuration, and operational standards the systems team works to.

Write them down


* Review designs and significant changes before they reach production


* Define what "production-ready" means for infrastructure work, and hold work to it


* Work within enterprise architecture and change management standards, and help shape them

Infrastructure and modernization


* Lead infrastructure projects: virtualization migration, identity rollout, endpoint modernization, store technology deployment


* Design and build, hands-on.

This is not a review-only role


* Automate at the level of the environment, not just your own tasks - configuration management, provisioning, and infrastructure-as-code where it earns its place

Security and resilience


* Own security posture within your domain: patching discipline, access model, hardening standards, and vulnerability response


* Own backup, restore verif...