Vice President Product/Transformation Program Manager

Transformation Program/Project Manager

Client Onboarding and Service (COS) | Product & Transformation

About the role

Join the Client Onboarding and Service (COS) Product & Transformation team as a Vice President leading high-priority initiatives that improve how we serve clients and operate at scale.

You will turn strategic priorities into executable programs, design future-state operating models, and align business, product, technology, controls, and operations partners around shared outcomes.

This is a hands-on leadership role with end-to-end accountability, from defining the problem and developing the business case through design, delivery, implementation readiness, change enablement, and value realization.

The strongest candidates combine strategic thinking, structured problem solving, executive communication, and disciplined execution.

They are comfortable navigating ambiguity, constructively challenging established approaches, and being accountable for measurable outcomes.

Job responsibilities


* Lead end-to-end transformation: Own complex, cross-functional initiatives across the transformation lifecycle, with clear scope, governance, milestones, decision rights, risks, dependencies, and measurable outcomes.


* Translate strategy into action: Convert business priorities and objectives and key results (OKRs) into sequenced roadmaps, executable plans, and practical operating-model changes.


* Design the future state: Assess current processes and pain points, identify opportunities, and design standardized, scalable processes and operating models.

Define documented alternative paths when specific client or business needs require them.


* Build the case for change: Develop fact-based problem statements, options, business cases, impact assessments, success measures, and recommendations that support timely leadership decisions.


* Drive integrated execution: Coordinate dependencies across business, product, technology, controls, and operations; surface trade-offs early; resolve barriers; and sustain momentum across parallel workstreams.


* Lead through influence: Create alignment among senior leaders and matrixed partners without relying on direct authority.

Build trusted relationships while maintaining accountability for decisions and commitments.


* Communicate with executives: Create concise, decision-oriented presentations and updates that clearly explain strategic intent, business value, roadmaps, risks, dependencies, decisions, and change impacts.


* Enable implementation and value realization: Partner with business and change teams on pilots, testing, implementation, communications, training, adoption measurement, and continuous improvement.


* Advance innovation responsibly: Identify practical opportunities to apply artificial intelligence, automation, workflow, analytics, and emerging technologies to simplify work, improve decisions, and enhance client and employee experiences.


* Strengthe...