Customer AI Solution Architect

Lead the design and delivery of artificial intelligence (AI)-enabled customer experiences across marketing, commerce, sales, and service.

As a Customer AI Solution Architect, you will help clients identify AI use cases, design solutions that align with front-office platforms and operating models, and guide delivery from prototypes to production.

You will act as a senior individual contributor with client technology executives and architects while leading a Deloitte team of developers and engineers through delivery.

You will also establish reusable architecture patterns and engineering standards that support delivery across programs.

Recruiting for this role ends on January 27, 2027

Work you'll do

As a Customer AI Solution Architect, you will be responsible for designing and delivering AI-enabled customer experiences from discovery through production.

You will...


* Architect agentic customer experiences for marketing, commerce, sales, and service, including customer assistants, conversational commerce, personalization, sales enablement, and support experiences.


* Design agentic systems that address orchestration, planning, tool use, state management, retrieval, memory, model selection, routing, failure handling, and cost management; determine when agentic approaches add value over deterministic workflows.


* Integrate AI solutions with front-office platforms and enterprise services using composable, headless, application programming interface (API)-led, and event-driven architectures; account for identity, consent, real-time data, security, and experience latency.


* Embed oversight and safeguards through human approvals, escalation and override paths, scoped permissions, prompt-injection defenses, personally identifiable information (PII) handling, audit logging, and privacy and data-residency controls.


* Lead architecture and security reviews with client stakeholders, resolve design issues, and coach technical teams on reference architectures, reusable patterns, and engineering standards.


* Lead and manage a Deloitte team of developers and engineers: set technical direction, plan and assign work, run design and code reviews, manage delivery quality and risk, and develop team members through coaching and feedback.


* Lead rapid prototypes and production delivery using AI-accelerated engineering practices; establish practices for AI evaluation, regression testing, observability, drift and latency monitoring, cost tracking, and continuous integration and continuous delivery (CI/CD); and partner with stakeholders to prioritize use cases, define AI-enabled and AI-native experiences, and connect delivery to business and customer outcomes.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustai...