HR Administrator EMEA with German and Italian

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role:

As an HR Agent, you will support the day-to-day operations of the EMEA HR Service Center, providing first-line (Tier 1) support for HR-related inquiries from employees, managers, and HR Partners.

You will ensure consistent, high-quality customer service and operational excellence while handling high-volume transactions throughout the employee
lifecycle.

Your Responsibilities:


* Act as a point of contact for employees and managers, providing administrative support and responding to queries in accordance with company policies and procedures.


* Handle employee, People Leader, and HR inquiries professionally, courteously, and in a timely manner across all communication channels, including email, phone, chat, and in-person interactions.


* Manage daily activities using internal ticketing systems and HR systems.


* Maintain high standards of customer service and a professional, efficient approach.


* Deliver services in line with defined SLAs and KPIs, driving operational efficiency and continuous improvement.


* Escalate issues when necessary and collaborate with relevant HR teams to ensure timely resolution.


* Help employees and managers navigate available HR knowledge resources and content.


* Identify opportunities to improve the overall employee experience and recommend process improvements where appropriate.


* Demonstrate cultural awareness, enthusiasm, and commitment to achieving results and fulfilling objectives.


* Perform additional responsibilities and projects as requested by the Line Manager, commensurate with the grade and level of responsibility and the associate's experience and/or training.

What You Need to Succeed (minimum qualifications):


* Fluent English and strong German and Italian language skills (B2 or higher).


* Experience in HR or Shared Services Operations within an international environment.


* Familiarity with HR tools, including ticketing systems and internal HR systems.


* Strong attention to detail and proven planning and organizational skills.


* A people-centric mindset and excellent customer service and...