Security Operations Manager

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Security Operations Manager, assigned to one of Pinkerton's largest global clients, will provide direct supervision, mentorship, and performance management to a team of Area Access Management System Managers while standardizing processes and ensuring consistent application of the Zero-Trust model and Principle of Least Privilege across all areas.

The Manager serves as the senior point of escalation for complex access control issues, partners with senior client stakeholders to shape enterprise-wide access control strategy, and oversees audits, reporting, and remediation efforts across the full portfolio.

This role also manages staffing, budget planning, and resource forecasting to support consistent, high-quality program delivery across all areas.

This position can be based anywhere (remote) within the United States.

Responsibilities



* Represent Pinkerton’s core values of integrity, vigilance, and excellence.


* Provide direct supervision, mentorship, and performance management to a team of eight Area Access Management System Managers across multiple sites/areas.


* Conduct regular performance reviews, including goal-setting, coaching, and professional development planning.


* Manage staffing, scheduling, and resource allocation to ensure adequate coverage and operational continuity.


* Facilitate regular team meetings, knowledge-sharing sessions, and training initiatives to build consistency and capability across all Area Managers.


* Serve as the senior point of escalation for complex access control issues, misconfigurations, disputes, or risk findings that Area Managers cannot resolve independently.


* Drive root cause analysis and corrective action planning for recurring or high-impact issues across multiple areas.


* Standardize processes, workflows, and quality benchmarks across all areas to ensure consistent application of the Zero-Trust model and Principle of Least Privilege (PoLP).


* Oversee and validate area-level audits of system connections between devices and access permissions, ensuring timely remediation of misconfigurations across the entire portfolio.


* Ensure compliance with all relevant policies, procedures, and regulatory requirements across the access management program.


* Partner with senior client stakeholders to shape access control strategy, security design standards, and facilities implem...