Patient Access Specialist - Medical Clinic

Monroe County Hospital & Clinics is proud to be named a Top Workplace by the Des Moines Register for the 11th year in a row, earning 4th place among mid-sized employers in 2026.

We're also honored to receive the prestigious USA Today Top Workplace award.

At MCHC, we put people first - our patients, our employees, and our community.

Monroe County Hospital & Clinics is in search of a Patient Access Specialist for the Medical Clinic.

Job Schedule Full-time: Days, 40 hours per week working Monday - Friday (Set schedule after orientation period).

With a weekend rotation of approximately every 5th weekend.

Job Description Primary duties for this position include: Patient Registration and Check-In Greets patients and visitors in a friendly, professional, and respectful manner.Checks patients in and out for appointments and outpatient services and verify demographic, insurance, and contact information.Registers new patients and update existing patient records in the electronic health record (EHR).Obtains required forms, signatures, and documentation.

Scheduling and Patient Access Schedules, reschedules, and cancels patient appointments according to clinic procedures.Answers patient questions regarding appointments, clinic services, and general office procedures.Directs patients to the appropriate department, area or staff member.

Telephone and Communication Answers incoming calls promptly and courteously.Routes calls and messages to the appropriate staff or clinical team when appropriate.Documents messages accurately and follow established procedures for urgent calls or concerns.Communicates clearly and professionally with patients, family members, providers and coworkers.

Insurance and Administrative Support Verifies insurance information and assist with collecting required documentation, including eligibility checks via electronic health record system, health plan website or by telephone.Collects copayments, other patient payments according to hospital policy.Provides receipts and follow established cash-handling procedures.Maintains accurate records and complete registration and billing-related documentation.

Customer Service and Teamwork Provides excellent customer service and help create a positive patient experience.Responds to patient concerns respectfully and direct complaints to the appropriate person.Maintains an organized, clean, and welcoming reception area.Works collaboratively with clinical and administrative staff to support efficient clinic operations.Follows clinic and registration policies and workflows.

Regular and reliable attendance.

Ongoing compliance with MCHC educational and training requirements.

Adheres to the MCHC mission, vision, values, and Standards of Behavior.

Maintains patient and hospital confidentiality.

Promotes and maintains positive relationships with patients, visitors, coworkers, and providers.

Actively participates in department huddles, in-services, meetings, and educational opportunities.Follows all departmen...