RECEPTIONIST

Essential Duties and Responsibilities Greet and assist clients, visitors, vendors, and applicants in a friendly and professional manner.Provide general information to Section 8 applicants, public housing tenants, landlords, and the general public regarding eligibility, application processes, and program policies.Accurately document all customer interactions, complaints, requests, and follow-up activities within the LMHA system of record (Yardi).Verify and update customer demographic and contact information.Perform data entry while maintaining a high level of accuracy.Manage appointment log and calendarEnsures that proper forms and applications are available to clients and applicants.Answer questions about the housing authority, direct people to resources on the website or connect them with appropriate staff.De-escalate difficult or emotionally charged situations while maintaining professionalism and providing excellent customer service.Collaborate with program staff to ensure smooth client interactions and timely responses to inquiries.Ensure the reception area is tidy, organized, and welcoming at all times.Work with the office services team to ensure supplies are stocked, and the Housing Authority offices are welcoming and have everything needed to ensure success.Meet established performance standards related to service quality, productivity, attendance, and customer satisfaction.Maintain confidentiality of resident, applicant, landlord, and agency information.Perform other duties as assigned.

Minimum Qualifications High school diploma or equivalent; some college coursework or administrative training preferred.Minimum of 1-2 years of experience in an office or customer service role, preferably in a public housing or social services setting.Strong verbal and written communication skills.Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software programs.Strong organizational skills and the ability to multitask effectively in a busy office environment.Attention to detail and the ability to maintain confidentiality and handle sensitive information.Ability to interact professionally, with tact and diplomacy, with a diverse population of clients and staff.Must be a team player, professional, and willing to contribute to the success of the office as needed.

Experience Minimum two (2) years of customer service experience in a high-volume environment.

Previous experience working in a call center, government agency, housing authority, social services, healthcare, or public service organization is preferred.

Experience utilizing customer relationship management (CRM) or housing management software is preferred.

Experience handling difficult customer interactions while maintaining professionalism.

Preferred Qualifications Knowledge or experience in affordable housing, Section 8, or related government programs.Experience working with low-income populations or in a nonprofit or government setting.Familiarity with basic o...