Chase Travel - UCF Career Fair - October 28, 2026

Chase Travel is growing-join a team where your expertise and personalized service help customers plan trips they'll remember.

As a Travel Advisor in Chase Travel supporting luxury, cruise, and tour travel, you will work with customers to understand their needs and preferences, research and book travel solutions, manage booking and post-booking requests, and coordinate the details that bring each journey together.

You will combine destination and travel/hospitality product expertise with active listening, problem-solving, and white-glove service to strengthen customer engagement, satisfaction, and loyalty to Chase Travel.

Job responsibilities
• Research, design, and book cruises, tours, travel packages, and customized travel programs, creating seamless end-to-end itineraries.
• Consult with customers to understand their needs and preferences and advise on destinations, experiences, transportation, travel dates, accommodations, costs, benefits, and available travel products.
• Manage booking and post-booking activities, including product offers, pre-check requirements, travel add-ons, special accommodations, ground transportation, flights, reservations, and payment collection.
• Provide accurate and comprehensive information using the appropriate Chase Travel tools, platforms, and service methods.
• Build lasting customer relationships by delivering personalized, high-touch service, demonstrating empathy and active listening, and consistently following through on commitments.
• Coordinate with team members, colleagues, suppliers, and support groups to resolve customer needs and deliver an integrated travel experience.
• Stay current on travel trends, destinations, and products to strengthen recommendations and customer confidence.
• Maintain complete and accurate documentation of customer interactions and data in required systems and tools.
• Meet service-level agreements, deadlines, team metrics, and key performance indicators, including customer experience, booking conversion, service quality, and other applicable measures.
• Identify opportunities to maximize customer value and bookings through service while maintaining quality and compliance.
• Contribute to Chase Travel's reputation as a leader in travel by delivering exceptional service and supporting a collaborative, growth-oriented team environment.

Required qualifications, capabilities, and skills
• Minimum of 2 years of experience as a Travel Advisor, Travel Agent, Travel Consultant, or in a comparable travel/hospitality-industry role.
• Experience managing booking and post-booking processes with a strong focus on quality, accuracy, and compliance.
• Knowledge of hospitality industry and/or luxury travel, cruises, tours, destinations, travel products, and the expectations of discerning customers.
• Exceptional phone, written, consultative service, communication, and active listening skills, with a focus on white-glove service.
• Strong organizational ...