Inside Sales Representative

Primary Function

The Inside Sales Representative (ISR) secures and maintains customer relationships within an assigned territory for Gregory Poole Equipment Company, the authorized Blue Bird Dealer for South and North Carolina.

The role is responsible for enhancing the company's customer experience and driving revenue growth for sales, aftermarket and/or rental opportunities.

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In addition to the standard job requirements, the candidate will be responsible for working with the Bus Business Sales Manager to complete and submit responses to South and North Carolina statewide term contract requests, as well as commercial and paratransit bid opportunities.

The candidate will be responsible for ensuring that all bid specification requirements align with the bid requirements and will be the Subject Matter Expert (SME) on all contract specifications and OEM feature options.

Moreover, the ISR will assist in ordering units, managing inventory levels, and qualifying leads to generate actual sales opportunities for the Territory Account Managers.

Essential Duties

Develop and Grow Customer Accounts


* Manage an assigned customer base and/or territory to promote products and services while developing and maintaining strong, long-term customer relationships.


* Identify consistent revenue growth opportunities within existing accounts


* Meet assigned revenue goals and overall performance expectations.


* Maintain accurate and updated customer information in CRM systems

Drive Sales of Equipment, Parts, and Services


* Sell and/or quote new and used equipment lines as assigned


* Maintain customer interest in dealer parts, products, and services between equipment purchases


* Utilize phone-based sales techniques and other communication technologies to engage customers and drive sales activities


* Facilitate financing solutions and match equipment, attachments, and service agreements to meet customer needs


* Develop a thorough understanding of purchasing practices for all appropriate purchasing platforms


* Actively engage with institutions and service organizations as appropriate to promote and sell products

Generate and Qualify Sales Opportunities


* Identify and qualify leads for Equipment Sales and/or Product Support Sales, Rental Sales, and Digital Onboarding teams as appropriate


* Develop expertise in product knowledge and service offerings and/or machine performance, PSEs, attachments, and financing


* Collaborate with internal teams to ensure coordinated follow-up and opportunity management

Deliver an Exceptional Retail Customer Experience


* Provide a seamless, personalized in-store experience for each customer


* Increase transaction speed and ease for walk-in customers


* Support the company's retail strategy through consistent customer engagement and cross-department collaboration


* Utilize and develop HY Telematics to enhance the customer experience while improving serv...