Patient Recruitment Associate

COMPANY DESCRIPTION Charter Research is a highly experienced and quickly growing clinical research company, based inFlorida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines.

Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors.

Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando, FL.

POSITION OVERVIEW The Patient Recruitment Associate is responsible for the recruitment of study participants into clinical research studies.

This position requires broad knowledge of the companys current clinical research studies, application of sales and persuasion principles, and dedication to phone screening and scheduling to move research forward.

RESPONSIBILITIES 1.

Build relationships and provide an exceptional participant experience.

Engage potential research participants by phone and in person to explain clinical research opportunities, answer questions, and schedule prescreen or screening appointments.Build trust and rapport through warm, respectful, and personalized interactions that help participants feel heard, valued, and supported.Listen actively to understand participant needs and concerns, tailoring conversations and follow-up to address individual questions and goals.Demonstrate a consistent commitment to service excellence and patient-centered care in every interaction, helping create an exceptional participant experience.

2.

Match potential participants with the right clinical trial.

a.

Develop and maintain a fluent working knowledge of actively enrolling and upcoming clinical trials, including relevant diagnoses, study requirements, and medical terminology.

b.

Conduct phone and in-person screening activities to identify participant diagnoses and relevant inclusion and exclusion factors.

c.

Match prospective participants with appropriate current or upcoming studies based on their needs and preliminary eligibility.

d.

Apply strong sales and persuasion principles, including effective communication, active listening, objection handling, and meaningful participant engagement to communicate the value of clinical research and successfully convert qualified inquiries into scheduled appointments.

3.

Deliver exceptional data quality and expand study awareness.

a.Keep source documentation accurate, complete, and current in accordance with ALCOA-C standards, including documentation in Zoho, CRIO, and recruitment vendor portals.

b.Participate in community outreach programs as needed and provide input into marketing and advertising processes to support recruitment goals.

4.

Drive enrollment volume and support site goals.

a.Take ownership of participant inquiries from initial outreach through Completed Screen (the handoff point to the Clinic Team), ensuring all contact attempts, follow-up activities, status updates, and nex...