Fulfilment Operations Team Leader - Click & Collect - Greenwich

IKEA Greenwich are looking to welcome a Fulfilment Operations Team Leader to join our delightful and hardworking Click & Collect team.

Inspire and lead a team dedicated to creating outstanding customer experiences through IKEA's Click & Collect service.

As a Fulfillment Operations Team Leader, you will be responsible for leading a team of co-workers to ensure customer orders are picked, prepared and handed over accurately, efficiently and on schedule.

Through visible leadership, coaching and people development, you will foster an engaged and inclusive team culture where co-workers can perform at their best.

You will oversee daily operations, manage changing priorities and ensure resources are effectively deployed to meet customer demand while maintaining operational excellence.

By combining strong people leadership with a passion for customer service, you will identify opportunities to improve processes, enhance efficiency and create an effortless collection experience for customers.

Your ability to make informed decisions, motivate your team and adapt to changing business needs will be essential in delivering the quality and convenience that IKEA customers expect.

WHAT WE OFFER   

• The Start Date of employment will be discussed at interview
• Starting salary of £32,774 per annum, based on competence and experience. 
• 39 Hours working 5 days per week including alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.  

WHAT YOU'LL NEED TO HAVE

• Experience of leadership in a busy warehouse environment with the ability to prioritize and organise your own and others' workload.
• Results-driven approach with a clear customer focus and ability to meet agreed budgets and goals with the ability to make quick decisions and take personal initiatives, open to change and highly flexible. 
• Leading others, you will have good communication skills that can assist in building relationships with co-workers and customers. 
• Ability to implement structural ways of working within the area of responsibility, with problem-solving experience and proficient  computer literacy.

WHAT YOU'LL BE DOING DAY TO DAY

•Leading the operation of stock replenishment activities, ensuring products are accurately received, replenished and available in the right locations to support customer demand and operational efficiency.
• Ensure efficient daily Fulfilment Operations for maximum stock availability and readiness.
• Responsible for coaching, developing, and inspiring a hard-working team, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Maintain a clean, organised, and safe work environment, adhering to IKEA health, safety, and security regulations and Code of Conduct.
• Work with the team to achieve business goals, review workloads to ensure daily volume handling and meet seasonal demands, all while keeping costs low.

WORKING WI...