Customer Service Representative

Build Something That Matters Almost everything touches a conveyor belt! Universal Belting Resource (UBR), a Beltservice company, is one of the largest names in the conveyor belting world, supplying our products to stable and steadily growing food and logistics industries throughout North America.

Every day brings a new challenge, a new customer need, and a new opportunity to create something that helps businesses move products across the country.

About the Work: As a Customer Service Representative, youll help respond to customer requests regarding product information, account status, pricing, product, and serviceIf youve worked in a customer service field previously, you may already have the skills needed to have a successful career here.

We can teach conveyor belting product knowledge.

The attitude, work ethic, and motivation are what matter most.

Responsibilities: Work with distributors or original equipment manufacturers to serve existing customers on appropriate product recommendations.

Respond to inquiries and prepare quotes / orders using the Microsoft D365 F&O Enterprise Resource (ERP) system.

Work closely with Sales Operations/Customer Service Managers, Plant Managers, and Product Group Managers to better serve customer needs.

Build strong working relationships with customers.

Resolve customer complaints and ensure overall customer satisfaction through professional customer support.

Requirements: Legal authorization to work in the United States.

2+ years of customer service experience.

Familiarity with Microsoft Outlook.

Familiarity with an order entry system or ERP system, preferred.

Good verbal and written communication skills.

Ability to use a calculator to do simple calculations.

Ability to multitask and be detail-oriented.

Why Join UBR? Starting pay of $20.00+/hour.

Weekly pay.

Consistent work schedules.

Paid holidays, PTO, and 401(k) company match.

Medical, dental, vision, disability, and life insurance benefits.

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