J&J Learn GSC Learning Admin EMEA

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Human Resources

Job Sub Function:
HR Operations

Job Category:
Professional

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:

J&J Learn GSC Learning Admin is mainly responsible for carrying out customer requests, collaborating with training organizations and learners throughout the enterprise and being a SME on their given technology of expertise.

They analyze and create effective operational tasks to ensure requests are delivered in a timely manner.

They generate reports and perform other learning-related activities.

They are also responsible for handling end user and admin queries or requests via case management tool Service Now, SharePoint or other Helpdesk intake tools.

Utmost integrity, partnership and dedication to quality (best-in-class) customer service is expected from the role.

Essential Functions


* Provide consultation support to end users and business partners on learning processes, systems, and training-related inquiries.



* An individual contributor with specialized technical and operational knowledge in learning technologies and operations, and who can apply specialized learning knowledge as they handle concerns, queries, and requests via case management system.



* Provides support in deploying learning activities and creating learning environments by carefully collecting and analyzing explicit and implicit requirements prior to carrying out work tasks



* Carries out operational tasks by partnering with training organizations and the JNJ learning community to create a best-in-class learning environment



* Provides timely, complete, and accurate end-to-end learning support for given technology to all learning clients



* Operates, performs, completes, and prioritizes tasks with a risk management-oriented mentality and in accordance with defined/to-be defined Service Level Agreements (SLA's)



* Investigates issues thoroughly, determines methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or advancing inquiries as appropriate and discussing and seeking advice ...