2059017: Strategy Senior Analyst - AI Journey Transformation & Partnerships (SD0021)

Build the next generation of customer experiences by turning emerging technology into real-world impact.

Join a team that tackles high-priority initiatives and helps leaders make clear, data-informed decisions.

You'll work across functions to identify opportunities, measure value, and shape plans that improve how customers are served.

If you enjoy structured problem-solving and fast-paced collaboration, this role offers meaningful visibility and growth.

Job summary

As a Strategy Senior Analyst in the AI Journey Transformation team, you will support a portfolio of strategic initiatives through rigorous analysis, structured problem solving, and clear, executive-ready communication.

You will collaborate with partners across digital, product, analytics, and operations to identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning.

You will translate complex data and processes into actionable insights that improve end-to-end customer journeys.

Job responsibilities


* Support initiatives identified by senior leaders and drive defined workstreams to completion with strong attention to detail


* Partner with cross-functional teams to gather inputs, align on requirements, and synthesize findings into clear recommendations


* Map current-state customer journeys and processes, identify friction points, and help define future-state improvements


* Apply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready outputs


* Analyze and present findings, including impact sizing, business case modeling, and key performance indicator (KPI) frameworks


* Evaluate how digital and AI-enabled solutions can integrate with operational processes to improve customer experiences and reduce friction


* Research competitors and industry trends using public sources to inform strategy and recommendations


* Develop executive-ready presentations and supporting materials for stakeholder reviews and leadership readouts


* Monitor technology trends (including artificial intelligence) and share concise insights with the broader team


* Maintain workplans, track decisions and risks, and coordinate inputs across partners to support on-time delivery

Required qualifications, capabilities and skills


* At least 2 years of relevant experience in strategy, consulting, banking or finance, analytics, product strategy, or a corporate strategy/strategic initiatives function


* Experience supporting customer journey, servicing, and/or operations topics through work experience, internships, or project work


* Demonstrated ability to apply quantitative approaches, including impact sizing, return on investment analysis, scenario analysis, and business case development


* Strong written and verbal communication skills, with the ability to translate analysis into clear takeaways for stakeholders


* Strong collab...