Analyst - QA(remote)

The Quality Assurance Specialist is responsible for monitoring, evaluating, and improving operational performance to ensure compliance with quality standards, contractual requirements, and established policies and procedures.

This role conducts quality audits, analyzes performance data, identifies trends and opportunities for improvement, and supports the implementation of corrective actions designed to enhance service quality and operational effectiveness.

Working closely with operational leadership, training teams, and support staff, the Quality Assurance Specialist supports the development and maintenance of quality assurance processes, reporting, knowledge management resources, and performance improvement initiatives.

This position plays a critical role in ensuring consistent execution of business processes, maintaining quality program goals, and driving continuous improvement through data-driven analysis and quality monitoring activities.

Essential Duties and Responsibilities:

- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.

- Collaborate in developing new procedures and update existing procedures when changes occur.

- Analyze reports on operational performance and provide solutions to identified issues.

- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.

- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.

- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.

- Assist with monitoring performance and meeting contractual requirements using system applications.

- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.

- Assist with staff training for the purpose of achieving and maintaining quality program goals.

- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.

- Demonstrated experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements.

- Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.

- Experience developing, interpreting, and presenting routine and ad hoc performance reports t...