Expert Systems Engineer

Expert Systems Engineer

Location: Remote – USA
Travel: Up to 20%

Key Responsibilities


* Manage, monitor, maintain, and support infrastructure and application environments.


* Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.


* Partner with Operations on patches, updates, antivirus, maintenance, and system health.


* Monitor system performance, conduct health checks, and support capacity planning and optimization.


* Identify root causes of recurring issues and implement solutions to prevent reoccurrence.


* Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.


* Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.


* Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.


* Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.


* Standardize and automate processes and monitoring using scripting and automation technologies.


* Follow change management procedures and maintain technical and system design documentation.


* Document issues and resolutions and contribute to continuous process and technical improvement.

Required Qualifications


* 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.


* Strong experience with SQL Server, Power BI, and Databricks.


* Experience supporting production infrastructure and troubleshooting complex technical issues.


* Strong understanding of systems, databases, applications, monitoring, and performance management.


* Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.


* Comfortable working directly with clients and cross-functional teams.


* Strong problem-solving, analytical, organizational, and decision-making skills.


* Experience with scripting, automation, technical documentation, and change management.

Preferred Qualifications


* Healthcare technology or hospital IT experience.


* Development experience with .NET and REST APIs.


* Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.


* Experience with OpenTelemetry.


* Cloud infrastructure or modern data platform experience.


* Relevant certifications such as GIAC, ITIL, or MCSE.

Working Arrangements


* Standard work week or as defined by assignment requirements.


* Primarily remote or office-based.


* May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods.

PTO may be limited during peak business periods.


* Up to 20% travel may be required.

Physical...